The ALIGN Feedback Bundle · on sale until 25 October
You've rehearsed it in the car. You still haven't said it.
The missed deadline. The comment in the meeting. The pattern you keep letting slide. You know you need to say something. You just don't know how to say it without it going badly.
ALIGN gives you the structure and the relational skill to have that conversation clearly and kindly, so feedback lands instead of shutting people down.
A practical bundle by Brooke Baxter · built on 20+ years in social work and community services.
$79 $65 AUD sale ends 25 October
Get my ALIGN bundleSound familiar?
You know the conversation I mean.
Something has been bothering you for weeks. You rehearse it in the car. Then you soften it so much the point disappears. Or you go the other way, stick to the facts, and watch them go quiet and defensive.
Either way, nothing really changes. And the relationship feels a little worse than before.
It isn't that you don't care. It's that nobody showed you how to be clear and caring in the same conversation.
"I'll bring it up at their review. It's not worth making a big thing of it now."
"I said it, they nodded, and a week later nothing had changed."
"I kept it professional. Now they barely talk to me."
Feedback isn't a script problem. It's a relationship problem.
Taking the emotion out doesn't make feedback safer. It makes it colder. People stop listening to what you're saying and start protecting themselves from how it feels.
Structure tells you what to say. The relationship decides whether they can hear it.
ALIGN holds both. A clear structure so you don't lose your nerve or your point, and the relational skill to acknowledge the person, the context and what sits between you.
That's how you hold people accountable and keep their trust at the same time.
What waiting costs.
Every week you leave it, the behaviour sets a little deeper. The rest of the team notices it hasn't been dealt with.
When you finally say it, it comes out bigger and sharper than it needed to be.
Avoiding it isn't keeping the peace. It's moving the cost onto later, and onto your team.
The framework
Five steps. One conversation that lands.
Simple enough to remember in the moment. Solid enough to hold you when it gets uncomfortable.
A
Acknowledge
Start with the person, the context and the relationship.
L
Layout
Name what you've noticed, clearly and specifically.
I
Impact
Share what it's affecting. The work, the team, the people around them.
G
Gain Agreement
Get to a shared understanding, not a one-way verdict.
N
Next Steps
Agree what happens now and how you'll follow up.
What's inside
Two parts. One way of working.
Learn it in the module, then use the toolkit to put it into practice straight away.
PART ONE
The ALIGN Feedback Toolkit
- 53-page ALIGN Feedback Guide and Workbook, the full step-by-step walkthrough
- Conversation Planner (PDF)
- Reflective Question Prompts (PDF)
- Courageous Conversation Script Builder (Word and PDF)
- Reflective Leader Worksheet (Word and PDF)
- Feedback Culture Checklist
PART TWO
The ALIGN Online Module
Self-paced, online, 90 to 120 minutes.
- 19 interactive phases covering all five ALIGN steps
- Realistic workplace scenarios with reflection and practice activities
- A 12-question quiz to check what you know and how you'd apply it
BONUS RESOURCE
Conflict Intelligence Guide
Feedback can stir things up, in them and in you. This guide helps you stay steady when the emotion and tension rise.
Digital, printable and mobile-friendly. Yours to keep and come back to before every hard conversation.
Get the bundle for $65How it helps
Support for the whole conversation, not just the talking part.
Most of what makes feedback work happens before you walk in and after you walk out.
Before
Get clear on what you actually want to say with the Conversation Planner, then draft your opening words in the Script Builder so you're not making it up on the spot.
During
Use the five ALIGN steps to stay on track, and the Reflective Question Prompts to stay curious when you feel yourself getting defensive.
After
Work through the Reflective Leader Worksheet. What went well, where you rushed, what you'd do differently next time.
Across your team
Use the Feedback Culture Checklist to see where feedback is flowing in your team and where it's quietly getting stuck.
ALIGN is one of the practice skills in collabbWAY's Relational Leadership Method.
This is for you if
- ✓You've been putting off a feedback conversation, and you know it
- ✓Your feedback either gets softened into nothing or comes out harder than you meant
- ✓You want to hold people accountable without losing their trust
- ✓You were never actually taught how to give feedback well
- ✓You want words you can use this week, not another model to memorise
This is not for you if
- ✕You want a script to read out word for word
- ✕You're hoping feedback will feel comfortable every time. It won't, but it can feel honest and fair
- ✕You're not in a role where you give feedback to anyone
From Brooke
Why I built ALIGN
I'm Brooke Baxter. I spent more than twenty years in social work and community services before I started working with managers and organisations.
In that work you learn quickly that how you say something matters as much as what you say. People can hear hard things when they feel seen. They shut down when they feel judged.
Then I'd sit with managers who had been taught the opposite. Keep it factual. Leave feelings out of it. And they couldn't work out why their feedback kept going nowhere.
ALIGN is what I wish every manager had been handed. A way to be clear and kind in the same conversation.
Get the ALIGN Feedback Bundle
Sale price $79 $65 AUD
Until 25 October. Back to $79 after that.
Instant access. Work through it at your own pace, on any device.
ALIGN FAQ
How long does the module take?
Do I need to finish the module before I use the toolkit?
Can I type into the tools?
Will it work on my phone?
Is ALIGN part of the Relational Leadership Method?
Can my organisation buy this for a team?
Picture the next time it happens.
You don't park it for the review. You say it that day, clearly and kindly, and they're still talking to you afterwards.
ALIGN gives you that.
Get my ALIGN bundle$65 AUD until 25 October, then $79. Instant access.
